top of page

SAENT TERMS & CONDITIONS

Last Updated: 27/07/2025

​

Welcome to saentskin.com. By using our website, you agree to the following terms. If you do not agree, please do not use the site.

 

(1) INTRODUCTION

These terms govern your use of the Saent website. By continuing to browse or interact with this website, you accept these terms in full.   

​

(2) LICENCE TO USE WEBSITE

Unless otherwise stated, all content on this website—text, images, graphics, and code—is owned by Saent Ltd. You may view or print pages for personal, non-commercial use only. You must not:

  • Reproduce, republish, or redistribute material without permission

  • Sell, rent, or license any content

  • Display any material in public without consent

  • Edit or alter content

  • Use our content for commercial purposes

​

(3) ACCEPTABLE USE

You agree not to use this website:

  • In any way that causes damage or disrupts accessibility

  • For illegal, fraudulent, or harmful purposes

  • To host or distribute malware, spyware, or viruses

  • To conduct automated data collection (e.g. scraping or mining)

  • To send unsolicited marketing content or spam

​

(4) RESTRICTED ACCESS

We reserve the right to restrict access to certain parts of the website. If you are given login credentials, you are responsible for keeping them secure. If you suspect unauthorised access, notify us immediately.

​

(5) LIMITED WARRANTIES

While we do our best to ensure the accuracy of all content, we make no guarantees that the information is current, complete, or error-free. The website and its content are provided “as is,” without warranties of any kind.

(6) LIMITATIONS AND EXCLUSIONS OF LIABILITY

Nothing in these terms limits liability for death, personal injury, or fraud. However, we are not liable for:

  • Business losses, including lost income or opportunity

  • Data corruption or software issues

  • Any indirect, special, or consequential damage

​

(7) INDEMNITY

You agree to indemnify Saent Ltd against any claims, damages, or costs arising from your use of the website or breach of these terms.​

(8) BREACHES OF THESE TERMS OF USE

If you breach these terms, we may take appropriate action, including:

  • Suspending or blocking access to the website

  • Contacting your internet provider

  • Pursuing legal proceedings

(9) CHANGE OF TERMS

We may update these terms from time to time. Updated terms will be posted on this page and are effective immediately. Please review them regularly.

(10) ASSIGNMENT

We may assign or transfer our rights and obligations under these terms without notice. You may not do the same without our written consent.

(11) SEVERABILITY

If any part of these terms is deemed invalid or unenforceable, the rest will remain in full effect.​

(12) THIRD PARTY RIGHTS

These terms are between you and Saent Ltd. No third party has rights under them.​

(13) ENTIRE AGREEMENT

These terms, along with our Privacy Policy, constitute the entire agreement between you and Saent Ltd regarding use of the website.​

 

(14) GOVERNING LAW

These terms are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the English courts​​

(15) OUR DETAILS

Saent Ltd
Proprietor: Frederika van Hagen
Email: info@saentskin.com
Phone: +34 711 02 33 74
Address: 29 Salisbury Rd, Christchurch, BH23 7JH, UK

Refunds, Cancellations & Shipping

​

Product refunds and exchanges

We want you to love your Saent products. If something isn’t right, we’re here to help.

  • If your item arrives faulty or damaged, we’re happy to offer a replacement or full refund.

  • If you’re not satisfied for any reason, please get in touch and we’ll do our best to resolve it.

  • To request a return or exchange, email info@saentskin.com with your name and order number.

  • Products must be returned to us in order to process any exchange or refund.

​

Treatment cancellation policy

​

We understand that plans can change. We kindly ask you to respect our time and policy:

  • 24 hours’ notice is required for all appointment cancellations.

  • Cancellations made less than 24 hours before your appointment will incur a 100% charge.

  • If you miss your appointment without notice, the full cost of the treatment will be charged.

​

Shipping Policy

​

We aim to dispatch all orders the same day where possible.

  • Currently, we ship to UK and EU countries only.

  • Shipping rates and delivery times will be calculated at checkout.

  • We hope to expand our shipping options soon—thank you for your patience.

​

Terms & Conditions
Cancellation policy
Shippig Policy
bottom of page